SprintRay

Customer service is amazing! Oscar (who is the best) helped us figure out an issue that took him on a wild goose chase for 2 months. Most people would have given up but Oscar would not let it go until he found the solution. We are so appreciative of all of the time and patience it took. Thanks Oscar! I vote him in for "Employee of the month"!

Emily was EXTREMELY helpful. After me fumbling and attempting to rectify an issue she calmly took me by the (virtual) hand and led me down the right path......my printer was not logged on. Sort of a gentle smack to the back of the head acknowledging that 'there ya go, dummy' but being much more courteous, professional and kind. Thank you again for hiring Emily. She is patient, friendly and VERY understanding.

Don’t do it. Our printer quit after just under two years with light use and meticulous maintenance. They also only support a small range of resins and customer support is very hit or miss. *an edit as this story evolves. SprintRay did indeed get in touch after my review, and in order to ‘repair the relationship’ I was given the contact info for someone in management to use when customer service was not up to my expectations. Found out today that the repair bill for my 95pro will be $1500 on top of the $160ish that I had to pay for shipping and a new box, and curious if I will have to pay to ship it back. Every time I point out that paying 10% of the total cost of the printer in repairs for a machine just under two years old is crazy, I am given the company line that they have a one year warranty as if that might make me feel better? Or maybe it makes them feel better? The really silly part is that I was about to pull the trigger on a second printer and did, in fact, but obviously with a different brand. It seems a bit backwards to lose a 10k+ sale plus resin and tank sales over a repair that probably costs SprintRay a couple hundred bucks but hey, it’s just a reputation, right?